We are certain that the products in our branches will satisfy you, however we are ready to exchange your purchases or return their value to you according to the following terms and conditions:

The product must be new and not used and
The packaging should be in its original condition and not damaged, The presence of the original invoice.

In the event of a replacement or refund, the customer will bear the shipping costs if any, The process of replacing or returning the amount to your account takes 5 working days from the date we receive the item until it is confirmed that the product has been received and is in its original condition, In the event that there is a manufacturer defect in the product, we bear the shipping costs:
Excludes products without warranty.

Method of return or exchange of goods
Deliver them in the store directly or ship them if you are outside the city of the store, The item is well wrapped to avoid being damaged during shipping, Contact us at our numbers shown at the bottom of the page and send it to our address, We will contact you upon receipt of the item to arrange the replacement or refund.

Warranty terms and conditions:
Product warranty is applied according to the manufacturer’s terms, starting from the date of purchase recorded on the sales invoice, The primary responsibilities of the warranty service remain with the primary brand / supplier owner only, The terms and conditions for extending the warranty are covered by the same terms as the manufacturer’s warranty, whether for a year or two, depending on the coverage that was purchased, Accessories, batteries and consumables are not included in the guarantee.

Products that do not have a tariff number or code like UPC or IMEI not covered by the warranty, The warranty will not be valid if the product has been opened or tampered with by an unauthorized person / other service center,The original invoice and warranty card must be kept to claim the warranty.

The guarantee applies within the borders of the Yemen only, unless otherwise specified.
Any maintenance product will be maintained within a minimum period of 15 working days as a minimum.
The repaired products must be received within 30 days from the date of delivery, and any claim after 30 days will not be accepted / The Union Cooperative has full authority to dispose of these products.
The warranty includes normal consumption.